PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.
You can always contact us for any return questions at hello@cgpurewash.com
ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer.
DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact Canada Post/USPS and cg pure wash immediately. We will file a claim on your behalf, but we will need proof and documentation from the customer to file the claim.
CUSTOMER IS RESPONSIBLE FOR ALL DUTIES, TAXES, AND FEES: The customer may be required to pay additional charges to accept the package in the destination country. If the package arrives but the customer does not take possession of it, CG Pure Wash is not responsible for issuing a refund. The customer agrees to pay all applicable duties, taxes, tariffs, and fees and to take possession of the package within the required time frame.
PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different, and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. As our products are handmade, design will vary slightly.
You can always contact us for any return question at hello@cgpurewash.com
We are incredibly proud and grateful to announce that we’ve been named a 2026 Canadian Choice Award Winner.
This recognition is more than a milestone—it’s a celebration of the community that has supported us from the beginning. Every order, kind message, review, and recommendation has helped us grow into what we are today.
From the bottom of our hearts, thank you for choosing our small business. We’re honoured to serve you, and we can’t wait for what’s ahead.
