Questions and answers
If your question is not answered below, get in touch and we will help. Call 431-450-5011, email hello@cgpurewash.com, or come and see us at 2082 Ness Avenue, Unit 8, Winnipeg.
Orders, shipping and returns
Do you ship across Canada?
Yes. We ship across Canada from our Winnipeg studio. Shipping is calculated at checkout based on your address and the weight of your order, so you see the exact cost before you pay.
Do you ship to the United States?
Yes, we ship to the United States. Any duties, taxes or customs fees are the responsibility of the customer and are not included at checkout. They are charged separately by the carrier or by customs when the parcel arrives.
Can I pick up my order in store?
Yes. Local pickup is available at the studio at 2082 Ness Avenue, Unit 8, Winnipeg. Choose it at checkout and we will email you when your order is ready to collect. Pick up during our regular hours: Tuesday and Wednesday 10 to 8, Thursday 10 to 4, Friday 10 to 7, and Saturday 10 to 3. We are closed Sunday, Monday and statutory holidays.
Do you accept returns?
For sanitary reasons we do not accept returns on bath, body or skincare products. Once an order has shipped, all sales are final. If your order arrives damaged, please get in touch and we will look after it.
My order arrived damaged. What do I do?
Contact us as soon as you can at hello@cgpurewash.com or 431-450-5011, and send photos of the damaged items along with the outer packaging. Photos are needed to file a claim with the carrier, so please keep the box until the claim is settled. Once we have them we will take it up with the carrier and put it right.
In the shop
How does the refill station work?
Bring in a clean, dry container with a lid that fits. We weigh it empty, you fill it with as much as you need, and you pay by weight, usually per 100 g. The refill station is in store only, at 2082 Ness Avenue, Unit 8, and is not available on online orders.
What can I refill?
What is on the refill station changes with what we have on hand, so it is worth calling 431-450-5011 before you make the trip if you are coming in for something specific. You can see what is currently listed on the refill station collection. Any clean, dry container works, and we are happy to weigh it for you when you arrive.
Are the other brands in the shop Canadian?
Yes. Alongside our own line we stock over 25 other Canadian makers under our Artisan Studio banner. They are small independent brands whose work we use ourselves, and you can browse them in the Artisan Studio collection.
Products
Where are your products made?
Everything in the Pure Wash line is made by hand in our own studio at 2082 Ness Avenue, Unit 8, Winnipeg, Manitoba. We mix, pour, cut and wrap in small batches ourselves. Nothing is manufactured elsewhere and relabelled.
How long does a bar of soap last, and how do I make it last longer?
Our cold-process bars cure for four to six weeks before they go on the shelf, which makes them harder and slower to wear down. How long one lasts still depends on how often it is used and how much water it sits in.
The single best thing you can do is keep the bar on a draining soap dish, out of the direct stream of the shower, so it dries out between uses. A bar left sitting in water will soften and disappear far faster than one that gets to dry.
Are your products fragrance-free?
Some are and some are not. Where a product is fragrance-free it says so on the product page, and every product page carries a full INCI ingredient list so you can check exactly what is in it before you buy. Fragrance-free products are the ones to look at if you prefer to avoid fragrance. If you are not sure which to choose, email hello@cgpurewash.com and we will point you to them.
Do you sell wholesale?
Yes, we offer wholesale to retailers who would like to carry the Pure Wash line. The details and how to apply are on our wholesale information page. You can also email hello@cgpurewash.com or call 431-450-5011 and we will send them to you.